Privacy policy

Overview

Espresso State ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it. By using our website or placing an order, you agree to the terms of this policy.

Information we collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number)

• Shipping and billing address

• Payment information (processed securely via Shopify Payments — we do not store card details)

• Order history and purchase details

• Communications you send us

We also collect certain information automatically when you visit our store, including your IP address, browser type, pages visited, and referring URLs. This is collected via cookies and similar technologies.

How we use your information

We use your personal information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and receipts

• Respond to your enquiries and support requests

• Send marketing communications (only if you have opted in)

• Improve our website and customer experience

• Comply with legal obligations

Sharing your information

We share your information only where necessary to operate our business, including with:

• Shopify (our ecommerce platform and payment processor)

• Gelato and Printify (our print-on-demand fulfilment partners, who receive your name and shipping address to fulfil orders)

• Australia Post and other carriers (for delivery)

• Marketing and analytics tools (e.g. Meta, Google) only where you have consented

We do not sell your personal information to third parties.

Marketing communications

If you opt in to marketing at checkout or via our website, we may send you emails about new products, promotions, and brand updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies

Our store uses cookies to improve your browsing experience and to help us understand how customers use our site. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of the store.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Australian tax obligations.

Your rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at espresso.state@outlook.com

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.