Refund policy

Our policy

Because all Espresso State products are printed on demand specifically for you, we do not accept returns or exchanges for change of mind. Please review your order carefully before placing it.

We do, however, stand behind the quality of our products. If your order arrives damaged, faulty, or incorrectly printed, we will make it right.

Eligible claims

You are entitled to a replacement or full refund if your item:

• Arrives damaged or defective

• Has a print error or quality issue

• Is the wrong item or wrong size due to a fulfilment error

• Does not arrive within 30 days of your order date (Australia) or 45 days (New Zealand)

How to make a claim

To lodge a claim, please contact us at espresso.state@outlook.com within 14 days of receiving your order and include:

• Your order number

• A clear photo of the item showing the issue

• A brief description of the problem

Once we review your claim we will offer either a replacement item or a full refund to your original payment method, at our discretion. We aim to respond to all claims within 2 business days.

Change of mind

We are unable to offer refunds or exchanges for change of mind, incorrect size selection, or if you simply no longer want the item. Please check our size guides carefully before ordering.